Job ID: 6062

Job Title: Operations Supervisor

Salary: Market Related

Location: East London, South Africa (ZA) 

RESPONSIBILITIES

• Monitoring of the collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries.
• Management of all operations staff, ensuring that staff are supervised, supported, trained and equipped to perform their tasks properly and professionally.
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
• All policies and procedures must be made known to all operations staff.
• Consistently monitoring service levels and following up on each case of service failure originating from operations and/or a carrier and/or a 3rd party agents utilized by Aramex.

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• Disciplinary action must be instituted against repeat offenders.
• Monitoring and ensuring the safety and security of staff and freight in the warehouse.
• Manage operating expense according to budget.
• Participate in setting the operation annual budget.
• Ensure compliance to HSSE, compliance and sustainability standards.

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• Train, Mentor and develop direct reports.
• Set objectives and conduct annual performance review for direct reports.
• Monitoring the vehicle tracking system in a way to minimize waste, as well as minimizing the fuel consumption.
• Apply optimization study.
• Monthly management of staff overtime & leave balance.
• Monthly review of Domestic cost of service, analyze and identify overspend.

With regards to service standards expected by Aramex clients you are responsible for ensuring: Operations Supervisor

• That all shipments are collected on time from local clients.
• That outgoing freight makes the flight deadlines.
• The warehouse floor is clean and tidy at all times – 5s.
• That accurate checks on overtime records are conducted.

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MINIMUM REQUIREMENTS

• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• MS Office applications (Word, Excel, & Outlook)
• Degree or similar qualification and/or experience in Supply Chain Management
• Strong communication skills
• Minimum 5 years’ experience in operations
• Minimum 3 years’ management experience

SKILLS AND COMPETENCIES: Operations Supervisor

Skills

• Communication – Written & Verbal
• Leading and motivating
• Problem solving
• Decision Making
• Planning/ Organizing + Time Management
• Ability to deal with difficult or angry customers.
• Rate Negotiation

Competencies

• Communication (Verbal & Written)
• Planning & Organizing
• Adaptability
• Problem analysis
• Customer Focus
• Building effective teams
• Decision Making
• Drive for Results

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How To Apply?

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