Call Centre Agents Administrator Job

Join the Cell C Team: Call Centre Agents and Administrator Job Vacancies

Are you ready to take your career to the next level? Cell C is hiring! We are looking for dedicated and enthusiastic individuals to join our team as Call Centre Agents and Administrators. If you are passionate about customer service and eager to be part of a dynamic and fast-paced environment, we want to hear from you!

Position: Call Centre Agents
Employment Type: Full-time
Salary: Competitive, with performance-based incentives

Job Responsibilities: Call Centre Agents Administrator Job

• Customer Interaction: Handle inbound and outbound calls to assist customers with queries, complaints, and service requests.
• Problem-Solving: Provide effective solutions to customer issues and escalate when necessary.
• Data Management: Accurately capture and update customer information in the system.
• Sales Support: Identify opportunities to upsell or cross-sell products and services.
• Team Collaboration: Work closely with the team to achieve targets and ensure customer satisfaction.

Requirements: Call Centre Agents Administrator Job

• Communication Skills: Excellent verbal and written communication skills in English.
• Experience: Previous experience in a call center or customer service role is advantageous.
• Technical Skills: Proficient in MS Office and CRM systems.
• Flexibility: Willingness to work shifts, including weekends and holidays.
• Attitude: Positive, professional demeanor with a strong customer focus.

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Position: Administrator

Location: south africa all province
Employment Type: Full-time
Salary: Competitive, with opportunities for growth

Job Responsibilities:

• Administrative Support: Provide comprehensive administrative support to the department, including managing schedules, coordinating meetings, and handling correspondence.
• Document Management: Organize and maintain accurate records, ensuring confidentiality and compliance with company policies.
• Customer Service: Assist with customer inquiries and direct them to the appropriate departments when necessary.
• Report Generation: Prepare reports and presentations as required by management.
• Office Management: Ensure the smooth running of the office by managing supplies, handling logistics, and maintaining a professional environment.

Requirements:

• Organizational Skills: Strong organizational and multitasking abilities.
• Experience: Prior experience in an administrative role is preferred.
• Technical Proficiency: Skilled in MS Office Suite (Word, Excel, PowerPoint).
• Attention to Detail: High level of accuracy and attention to detail.
• Interpersonal Skills: Ability to interact effectively with colleagues and customers.

Why Join Cell C? Call Centre Agents Administrator Job

• Dynamic Work Environment: Be part of a vibrant and innovative company where no two days are the same.
• Career Growth: Opportunities for professional development and career advancement.
• Inclusive Culture: Work in an environment that values diversity and inclusion.
• Employee Benefits: Enjoy competitive salaries, health benefits, and performance-based incentives.

How to Apply:

APPLY HERE

Don’t miss out on this incredible opportunity to grow your career with Cell C! Join us in delivering exceptional service to our customers and making a positive impact in the telecommunications industry. Apply now and take the first step towards an exciting and rewarding career.

refferal Links:

• Careers at Cell C
• Cell C Call Centre Services

You may find this usefull

• National Call Centre Association
• Customer Service Excellence Training Courses
• Administrative Professionals Day Resources