DHL Customer Services Officer jobs in Gauteng looking for customer service jobs in Gauteng? DHL Supply Chain South Africa is hiring two customer services officers to join its team in Boksburg, Gauteng. This is a full-time, permanent position offering an exciting opportunity to work in the logistics and supply chain industry.
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Job Details
- Position: Customer Services Officer (2 Posts)
- Company: DHL Supply Chain (South Africa) (Pty) Ltd.
- Location: Boksburg, Gauteng, South Africa
- Industry: Logistics and Supply Chain
- Job Type: Full-Time, Permanent
- Salary: Market-Related
- Closing Date: Not Specified
About DHL Supply Chain
DHL Supply Chain, a division of Deutsche Post DHL Group, is a global leader in logistics and mail services, operating in over 220 countries and territories. As a leading international courier and express delivery service, DHL is committed to service excellence, sustainability, and connecting people through global trade.
This is an opportunity to join a dynamic, fast-paced work environment with one of the world’s top logistics companies.
Job Description
As a customer services officer at DHL, you will be responsible for ensuring service excellence by managing customer interactions, processing orders, handling queries, and maintaining stock and pricing accuracy. You will serve as a key liaison between key account managers, clients, and business partners.
Key Responsibilities
Order Management
- Process all daily orders received before 15:30.
- Handle late orders (received after 15:30) for next-day processing.
- Manage order changes, pricing issues, and pallet configurations.
- Save and refresh orders on SAP and resolve EDI rejections.
Query Handling
- Respond to customer queries via email and phone before 17:00.
- Maintain constant communication with customers while awaiting updates.
- Work with the customer service supervisor to resolve critical issues.
Stock Management
- Oversee stock allocation to ensure order fulfillment.
- Coordinate urgent deliveries and stock availability.
- Manage the cut authorization process effectively.
Pricing & Returns
- Escalate pricing variances to key account managers.
- Process order returns with correct reason codes.
Reporting
- Prepare daily and weekly reports, including:
- VA05 reports
- Daily order analysis
- Strike rate reports
- ZOO reports
- PnP and Makro weekly reports
- Smollans reports (every Friday)
Ideal Candidate – Skills & Requirements
Minimum Qualifications
- 2-3 years of experience in customer service, warehousing, or logistics.
- Proficiency in SAP, Excel, and Word.
Key Skills & Attributes
- Strong customer focus with a problem-solving approach.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail with strong organizational skills.
- Ability to collaborate effectively with stakeholders.
- Commitment to DHL’s values and service excellence.
How to Apply for DHL Courier Customer Services Officer Jobs
To apply for the customer services officer position at DHL, follow these steps:
- Visit the official DHL careers page: Click Here to Apply
- Search for the job reference number (AV-282503).
- Complete the online application form and upload your CV.
- Submit your application before the deadline (closing date not specified).
- Check your email for updates on your application status.
Frequently Asked Questions (FAQs)
What is the salary for this position?
The salary is market-related, depending on experience and qualifications.
Is this a permanent position?
Yes, this is a full-time, permanent position at DHL Supply Chain.
Where is the job located?
The position is based in Boksburg, Gauteng, South Africa.
Do I need experience to apply?
Yes, 2-3 years of customer service experience in logistics or warehousing is required.
When is the closing date for applications?
The closing date is not specified, so it’s best to apply as soon as possible.
Apply Now – Join DHL Today!
If you’re a customer service professional looking to work with a global logistics leader, this customer services officer position at DHL is a great opportunity. Apply today and take your career to the next level!
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